DM Stash Refund & Return Policy

At DM Stash, we strive to ensure our customers are fully satisfied with their purchases. If you’re not satisfied with your order, we’re here to help! Please review our return policy below. 1. Return Timeframe You may request a return within 14 days of receiving your purchase. After 14 days, we are unable to accept returns. 2. Eligibility for Returns To be eligible for a return, the following conditions must be met: The product must be unused and in its original condition. If you have downloaded any files, you are no longer eligible for a return, as the download of digital goods constitutes acceptance of the purchase. Physical products with a digital component can be returned, but the downloaded digital files are non-refundable. Refunds will only cover the physical portion of the purchase. 3. Return Process To initiate a return, please contact our customer support team at [email protected] with the following information: Your order number A brief explanation of the reason for return Our team will assist you with the next steps. 4. Exchange Policy We do not offer exchanges except in extreme cases, which will be assessed on a case-by-case basis. If your return is approved, a coupon will be issued to the order amount. 5. Return Shipping In cases where a physical product is eligible for return, you will be responsible for the return shipping costs. In the case of digital goods, no costs are associated. 6. Damaged Items If you receive an item that is damaged upon arrival, please reach out to us immediately. We will arrange for a replacement at no additional cost to you. 7. International Returns Our return policy applies equally to both domestic and international orders. 8. Restocking Fee There are no restocking fees for returns. If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected].